Privacy Policy

Triangle Japan shall protect client personal information, enhance employee consciousness and take appropriate measures toward personal information protection in compliance with the Travel Agency Law.

All personal information are only allow to be used within the scope of the given purpose, except where Triangle Japan is required by an order under the law to do otherwise. When the necessity arises to use personal information beyond the scope stipulated in this Privacy Policy, Triangle Japan shall obtain consent from the individual to the purpose intended.

In order to ensure the accuracy and security of personal information, Triangle Japan shall strive for proper management of personal information, and take preventive and corrective measures against any unauthorized access to, loss of, destruction of, falsification of, and leakage of personal information.

Triangle Japan shall provide consumers with the consultation services to handle inquiries and complaints of consumers regarding their personal information processed by Privacy Mark granted entities.

Triangle Japan shall comply with applicable laws, guidelines, principles and other standards established by Japan to ensure personal information is protected.

Triangle Japan shall continuously review and improve the personal information protection management system.

Enacted: January 6th, 2014

Revised: Apr 1st, 2021

Contact for Inquiries about Personal Information Protection Policy

Personal Information Consultation Desk

Tel: 03-5155-3700

Hours: 9am-5pm (Weekdays)

Triangle Japan DMC Ltd.

Norikazu Suzuki, the Representative Director

Policy on Personal Information Protection

Triangle Japan DMC Ltd. (hereafter referred to as Triangle Japan) will handle acquired customers’ personal information such as the name, address, telephone number, email address, and gender under this privacy policy.

The provision of personal information by the customer is voluntary. However, it shall be noted that cases in which certain personal information is not provided, the services provided by Triangle Japan cannot be used by the customer.

Purpose of Use

Triangle Japan will use the acquired personal information for the following purposes:

  • To handle travel agreements with customers
  • To contact customers
  • To process transportation and lodging reservations which customers have applied for
  • To handle travel insurance which guarantees monetary costs in case of accidents under Triangle Japan travel    contract responsibilities
  • To handle and obtain the services of the trip which customers have applied for
  • To send information of travel campaigns and products
  • To create statistical data
  • Employee privacy information will be used on administrative control, payroll management, human resource management, social insurance management, employment welfare management, recruitment and retirement process or any related procedure required by law that shall be executed.
  • Job applicant privacy information will be used on screening process and hiring results purpose.
  • Job applicant privacy information which be taken from hiring site will be used on screening process and hiring results purpose.
Safety Measures to Manage and Protect Personal Information

Triangle Japan will conduct safety measures to prevent the leak, loss, or damage of personal information. In addition, employees will be trained regularly for this purpose.

Provision of Personal Information to Third Parties

Triangle Japan will provide the customers’ personal information (name, nationality, birth date, passport number etc.) to third-party vendors such as transportation carriers and hotels by fax or e-mail, to handle the travel arrangements which the customer has applied for.

Disclosure, Correction, Suspension of Retained Personal Information

The purpose of use of personal information which Triangle Japan possesses can be requested for notification or disclosure upon request. If there are errors in the content the customer can demand correction, addition, deletion, suspension, erasure, and provision to third parties.

Disclosure of information may require a handling fee.

If you wish to request a disclosure please contact the below Personal Information Consultation Service.

Information Related to Stored privacy data

(a) Company Name

Triangle Japan DMC Limited

(b) Manager of Personal Information Protection

Personal Department Director

Contact: Personal Information Consultation Desk

(c) Stored privacy data’s purpose

See Section 1, Purpose of Use ⑧⑨

(d) Complaints related to handling of personal information subject to disclosure

Contact: Personal Information Consultation Desk

(e) Procedure for disclosure

See Section 4, Disclosure, Correction, Suspension of Retained Personal Information

Our website are committed to the protection of client personal information using SSL Encryption.

For purposes of having customers use our website conveniently, Cookies may be sent to your computer. This information is necessary to distinguish your computer and for contact purposes. You may disable your Cookie but please note that this may cause problems when using our website.

Our website can be accessed by nations from around the world with different laws, but the laws of Japan will be applied when using the Triangle Japan website.

Personal Information Consultation Desk

Tel: 03-5155-3700

Hours: 9am-5pm (Weekdays)

Authorized Personal Information Protection Organization

Triangle Japan is authorized as a Personal Information Protection Organization.

You may also contact below for further information on the handling of personal information by our company.


Personal Information Protection Desk

Tel: 03-5860-7565

Toll-free number: 0120-700-779 (Weekdays 9:30am – 12pm, 1pm~4:30pm)

Enacted: January 6th, 2014

Revised: June 1st, 2021

Triangle Japan DMC Ltd.

Norikazu Suzuki, the Representative Director